Please reach us at renomobiledogspa@gmail.com if you cannot find an answer to your question.
When scheduling, you will be given a time. Please allow a one hour time frame (ex. 11am appointment expect us anytime from 10:30-11:30) as we may be running ahead or behind on schedule. If you have any request such as parking in driveway, side of house etc. please let us know prior to arriving.
We accept all major credit cards, apple pay and cash. We do not accept zelle, venmo or check. In the event you are not home, we can send an invoice to your cell via text to pay online.
Pricing varies on many factors such as location, pet breed, size, temperament and styled haircut. Mobile is higher than salon due to the cost associated with our van, gas plus the personalized attention your pet receives from start to finish! Ultimately this is a luxury service and our clients value the convenience along with our expertise!
Nope! Our van is equipped with it all so all we need is your pet!
We offer latch key service! If you are a new client we ask for you to be home the first visit.
Our business hours are Monday-Friday 8:00am-4:00pm, Saturdays by appoinment only. Our phone line is open Monday-Saturday 8:00am-4:00pm. You can email us at renomobiledogspa@gmail.com or text 775-440-0303. Please allow a few hours to get a response as we are constantly on the road or with a client.
No. Besides liability and insurance purposes pets tend to get excited when their owner is present making it difficult and unsafe to groom.
Maintaining a grooming schedule is crucial for your pet's well-being and my ability to provide top-notch care at each appointment. Bath clients must be on an 8 week or less schedule while haircut clients must stay on a six week or less schedule. If you do not reschedule your appointment after your visit your slot will be replaced with a new client.
We understand emergencies and life in general happens and will take those events into consideration on a case-by-case basis. If you need to cancel and reschedule your appointment, please notify us as soon as possible. We will do our absolute best to find you a new day and time within the next few days or week of your original scheduled appointment. In most cases, there isn’t an available slot soon enough and you may need to wait until your next scheduled appointment. Cancellations day of will result in 100% charge of the service scheduled. Please read our policies page for more information on our cancellation policy.
Unlike other mobile groomers who may take on multiple dogs in a single day, we limit the number of pets we groom. This allows us to dedicate more time and attention to each pet, ensuring they receive the care and pampering they deserve. We are not just passionate about pets; we are certified in our craft. With extensive training, we stay updated on the latest grooming techniques and trends. This means your pet will receive top-notch grooming tailored to their specific needs.
We recommend your puppy to get services by at least twelve weeks. It is in your pets best interests to be exposed to grooming at an early age to develop good grooming manners and create a positive experience in future appointments. We do not offer haircuts for puppies first visit as this can be very overwhelming for your puppy. Starting with a puppy trim will set your pup up for sucess!
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